Our commitment to your satisfaction
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward returns process with flexible options.
Contact us within 14 days of receiving your item. Provide your order number and photos of any damage.
Our team will review your request and send you a return authorization with shipping instructions.
Package the item securely and ship it back using the provided label. Returns are free for defective items.
Once inspected, we'll process your refund to your original payment method within 5-7 business days.
Refunds are processed to the same payment method used for the purchase.
Receive your refund as store credit with a 5% bonus. Valid for future purchases.
Request an exchange for the same or different item of equal or lesser value.
All purchases are covered by our Buyer Protection guarantee. If you don't receive your item or it significantly differs from the description, you'll receive a full refund.
Return shipping costs are the customer's responsibility unless the item is defective or was shipped incorrectly. Original shipping fees are non-refundable.